FREQUENTLY ASKED QUESTIONS
Retail Customers FAQs
Most of our products are 100% preserved and dried flowers, herbs, fruits and grasses.
Our products are designed for indoor use. Keep away from direct sunlight, heat, high humidity and moisture. To preserve its appearance, please avoid display areas where these conditions are present. If using outdoors we recommend placing them under a sheltered area.
Yes. All our products are 100% handmade by specialty design associates.
If one of our designs is out of stock it will be displayed as "out of stock" on the website. Some items are seasonal.
We are currently shipping retail orders within the United States only.
We ship from San Diego, CA. We trust FedEx with small shipments.
Shipping is made to order and leaves the dock in 7-10 business days. Takes approximately 7 days after that to arrive at your door.
Our online retail shop currently accepts Master Card, Visa and American Express.
Refunds & Cancellation Policy
Refunds: Due to the nature of our products our refund policy is 7 days. However, we strive to provide you with high quality service and products. If your product is damaged or you are unsatisfied, please call us directly at (619) 423-5868 within 7 days of receiving your item. We will try our best to remedy the situation. Please do not attempt to send back the product without calling first.
Cancellations: If you would like to cancel an order, please call customer service at (619) 423-5868 as soon as possible to obtain a confirmation on whether the order can still be canceled or not.