FREQUENTLY ASKED QUESTIONS

Retail Customers FAQs

Our Products

What materials do you use?

Most of our products are 100% preserved and dried flowers, herbs, fruits and grasses.

 

Do you have any recommendations for proper handling and care?

Our products are designed for indoor use. Keep away from direct sunlight, heat, high humidity and moisture. To preserve its appearance, please avoid display areas where these conditions are present. If using outdoors we recommend placing them under a sheltered area.

Are your products hand made?

Yes. All our products are 100% handmade by specialty design associates.

How can I make sure an item is in stock?

If one of our designs is out of stock it will be displayed as "out of stock" on the website. Some items are seasonal.

Shipping

Where do you ship to?

We are currently shipping retail orders within the United States only.

How do you ship?

We ship from San Diego, CA. We trust FedEx with small shipments.

When will my order be shipped?

Shipping is made to order and leaves the dock in 7-10 business days. Takes approximately 7 days after that to arrive at your door.

Payments

What payment methods are available?

Our online retail shop currently accepts Master Card, Visa and American Express.

Refunds & Cancellation Policy

What is your refund policy?

Refunds: Due to the nature of our products our refund policy is 7 days. However, we strive to provide you with high quality service and products. If your product is damaged or you are unsatisfied, please call us directly at (619) 423-5868 within 7 days of receiving your item. We will try our best to remedy the situation. Please do not attempt to send back the product without calling first.

Cancellations: If you would like to cancel an order, please call customer service at (619) 423-5868 as soon as possible to obtain a confirmation on whether the order can still be canceled or not.

Wholesale client FAQs

Orders

How do I place a wholesale order?
You must have a wholesale account with us to place wholesale orders. You can place your order online, call or fax it in. You can also visit us in our Atlanta, GA Showroom: Building 1,16th Floor 16-C-5.
How do I get access to wholesale shipping?
You must register as a Floral Treasure Wholesale Customer.
What is the special order procedure?
We recommend you contact customer service for all special orders for a prompt delivery.
This is my first time ordering wholesale, is there a minimum purchase?
Yes. All wholesale customers must place a $500 US dollar minimum order. This amount is subject to change.
What are your case quantities?
Our case quantities vary upon product. Once signed in you can view the case packs available.

Our Products

What materials do you use?
Most of our products are 100% preserved and dried flowers, herbs, fruits and grasses.
Do you have any items in inventory?
Floral Treasure doesn't have inventory for sale. All of our products are made to order. Please refer to the current ship date tab in our home page for on-time delivery.
How can I get more information about your products?
You can come visit our Showroom in Atlanta,GA Building 1,16th Floor 16-C-5.
Do you have any recommendations for proper handling and care?
Our products are designed for indoor use. Keep away from direct sunlight, heat, high humidity and moisture. To preserve its appearance, please avoid display areas where these conditions are present. If using outdoors we recommend placing them under a sheltered area.
Are your products hand made?
Yes. all our products are 100% handmade by specialty design associates.
How can I make sure an item is in stock?
If one of our designs is out of stock, Customer Service should notify you via e-mail or telephone before your order is delivered.

Shipping

Where do you ship to?
We are currently shipping within United States. If you would like more information about shipping to another country, please contact Customer Service 619.423.5868.
How do you ship?
We ship from San Diego, CA. We trust FedEx with small shipments. Large orders are shipped by pallet.
When will my order be delivered?
Delivery usually takes up to 4 to 5 business days from ship date. Please review your order for ship date.

Payments

What payment methods and trade credit are available?
Credit Cards: Master Card, Visa, American Express. UPS COD: Company check (requires pre-approval) or certified check. Net 30: Open In-House terms by filling out an application. Contact Customer Service for more details. Credit application required. No cash discount on net terms if paying by credit card.

Claims and Refunds

What is your claim procedure?
1) Call Customer Service at 619.423.5868 2) Request a claim form 3) Fill out and fax to 619.423.7823 4) E-mail your pictures to customerservice@floraltreasure.com